Warranty Return and Cancellation
USE OF THE RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation;
1. Consumer; In distance contracts for the sale of goods, the customer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods, without giving any justification and without paying any penalty. However, the Consumer may exercise his right of withdrawal within the period from the establishment of this Agreement until the delivery of the goods. It is sufficient that the notification regarding the exercise of the right of withdrawal be sent to the Seller in writing or via the consumer data recorder within this period. In addition, in order for the Consumer to exercise his right of withdrawal, he must deliver the invoice of the product together with the product to the cargo company.
2. In determining the period of right of withdrawal;
a) For goods that are subject to a single order and delivered separately, the day on which the consumer or a third party designated by the consumer receives the last good,
b) For goods consisting of more than one piece, the day the consumer or the third party designated by the consumer receives the last piece,
c) In contracts where regular delivery of goods is made for a certain period of time, the day on which the consumer or the third party designated by the consumer receives the first goods is taken as basis.
3. If the consumer exercises his right of withdrawal, the seller is obliged to return the total price received and any negotiable instruments and similar documents that put the consumer in debt within 14 (fourteen) days at the latest from the date of receipt of the notice of withdrawal, without incurring any costs to the consumer.
4. If the consumer exercises his right of withdrawal and sends the goods back through the carrier specified by the seller for return in the preliminary notification, he will not be held responsible for paying the expenses related to the return. If the seller does not specify any carrier for the return in the preliminary information, the consumer cannot be charged any fee for the return cost. If the carrier specified in the preliminary information for the return does not have a branch in the consumer's location, the seller is obliged to ensure that the goods to be returned are collected from the consumer without demanding any additional costs.
5. Unless the consumer makes an offer that the seller will take back the goods himself, the consumer must send the goods back to the seller within 10 (ten) days from the date of notification that he has exercised his right of withdrawal.
6. If the consumer uses the product in accordance with its operation, technical specifications and usage instructions within the period of withdrawal, he will not be responsible for any changes or deteriorations that occur.
7. Consumer's right of withdrawal;
a) Goods prepared in line with the consumer's wishes or personal needs,
b)Delivery of goods that can quickly deteriorate or expire,
c) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Delivery of those whose return is not suitable in terms of health and hygiene,
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) Books, digital content and computer consumables presented in physical media, if the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods,
f) Delivery of periodicals such as newspapers and magazines, except those provided within the scope of the subscription agreement,
g) Evaluation of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation purposes that must be done on a certain date or period,
h) Services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, i) Services started to be performed with the approval of the consumer before the right of withdrawal expires, and
j) It does not apply to contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
8. AS KARE grants the user refund and cancellation rights for purchased products.
The user can use these rights within the framework of the rules determined by AS KARE. The rules regarding returns and cancellations may be changed by AS KARE from time to time.
If you would like to return the product within 14 days from the delivery of the goods or to cancel your orders that have not yet been shipped, you can contact us at the call center number 850 290 4562 or our e-mail address info@torqnutrition.com
For arbitrary returns, unless otherwise stated, the initial shipping cost is covered by AS KARE. Products whose returns are not accepted are sent back to the user at the expense of the other party. If there is a situation that will cause AS KARE to suffer, the product will not be accepted. AS KARE is not responsible in any way for any damages that may occur during the delivery of the product in question.k does not accept.
Defect-related returns cover returns that may arise from production-related malfunctions that may occur in products that have been delivered to the user, even though the usage and maintenance instructions are followed. The user should directly contact AS KARE via the call center number 850 290 4562.
If a defect in the product is detected, the product will be replaced with a new one. Refunds are made within 14 days from the date of delivery at the price on your invoice, provided that the packaging is intact. For hygienic reasons, personal care products cannot be returned or exchanged.