Preliminary Information Form

1. TOPIC

The subject of this Preliminary Information Form is in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation No. 29188, which came into force on 27.11.2014, regarding the sale and delivery of the product/products that the seller sells to the consumer, whose qualifications and sales prices are specified below. It covers the rights and obligations of the parties.

By accepting the preliminary information form, the consumer accepts in advance that if he approves the order subject to the contract, he will be obliged to pay the specified additional fees such as the price subject to the order, shipping fee, if any, and tax, if any, and that he has been informed about this.

2. SELLER INFORMATION (hereinafter referred to as "SELLER" in the Agreement)

Commercial Title: AS KARE SAĞLIK ÜRÜNLERİ SANAYİ VE DIŞ TİCARET A.Ş.
Address: Atatürk Mah. Şeref Sk. No: 32  Ataşehir / Istanbul
Phone:+90 850 290 4562
Fax: +90 290 2402
Seller Mersis Number:0086 1054 5010 0001

Seller E-Mail Address: info@torqnutrition.com

Cargo Company to which the Consumer Will Send the Goods to the Seller in Case of Return:  

3. CONSUMER INFORMATION (hereinafter referred to as "CONSUMER" in the Agreement)

Name–Surname: 
Address:
Phone:
E-Mail: 

4. BASIC FEATURES AND PAYMENT INFORMATION OF THE GOODS SUBJECT TO SALE

4.1. Information regarding the description, quantity/number, brand, unit amount and payment terms of the products is available on the seller's website, and this information is stated below and approved by the Consumer. Shipping costs and additional taxes, if any, will be borne by the Consumer.

Order Date: 
Order Number: #

Basic Features of the Goods Subject to the Contract:


 

Sales Price of the Goods Subject to the Contract Including All Taxes and Expenses: 

Grand Total Fee Including Taxes: 
Payment Method and Plan: 
Delivery Method: 
Delivery Expenses: 
Delivery Person:  
Delivery Address: 

Delivery Date: A clear delivery date information cannot be shared for shipments made by courier. Delivery takes place within the estimated time period shown to you during the ordering process.

Invoice Address: 
Delivery Expenses Belong to: 
Personal Address Where Withdrawal Notification Can Be Made:  Atatürk Mah, Şeref Sk. No: 32, 34758 Ataşehir/İstanbul
Fax Number Where Withdrawal Notification Can Be Made: +90 216 290 2402
Email Address Where Withdrawal Notification Can Be Made: info@torqnutrition.com
Phone Number Where Withdrawal Notification Can Be Made: +90 850 290 4562
Seller's Full Address for Complaint:  Atatürk Mah, Şeref Sk. No: 32, 34758 Ataşehir/İstanbul
Seller's Fax Number for Complaint: +90 216 290 2402
Seller's Email Address for Complaint: info@torqnutrition.com
Seller's Telephone Number for Complaint: +90 850 290 4562
Return Carrier Company: 

5. VALIDITY PERIOD OF COMMITMENTS

The prices stated in Article 4 are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.

6. DELIVERY OF PRODUCTS

6.1. The products are delivered to the delivery address specified by the consumer or to the person/organization at the address specified by the consumer, packaged and intact, together with the invoice, within 30 days at the latest from the date the order is submitted.

6.2. If the consumer (the person to be delivered) cannot be present when the order is delivered, delivery can be made to the people who can deliver the order to the consumer, by taking their names and signatures. Information about the person receiving the order is transmitted to the sender (consumer) via SMS and e-mail. Deliveries to public and private organizations are made within the framework of the organizations' own delivery procedures.

6.3. If the products were to be delivered to another person nominated by the consumer, the Seller was not responsible for the person/organization to be delivered not accepting the delivery.r.

6.4. The Consumer is obliged to check the products upon receipt and to immediately report any defects he sees to the Seller.

7. RESOLUTION METHODS FOR COMPLAINTS

8. RIGHT OF WITHDRAWAL

In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation;

8.1. Consumer; In distance contracts for the sale of goods, the customer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods, without giving any justification and without paying any penalty. However, the Consumer may exercise his right of withdrawal within the period from the establishment of this Agreement until the delivery of the goods. It is sufficient that the notification regarding the exercise of the right of withdrawal be sent to the Seller in writing or via the consumer data recorder within this period. In addition, in order for the Consumer to exercise his right of withdrawal, he must deliver the invoice of the product together with the product to the cargo company.

8.2. In determining the period of right of withdrawal;

a) For goods that are subject to a single order and delivered separately, the day on which the consumer or a third party designated by the consumer receives the last good,

b) In case of goods consisting of more than one piece, the day when the consumer or the third party designated by the consumer receives the last piece,

c) In contracts where regular delivery of goods is made for a certain period of time, the day on which the consumer or the third party designated by the consumer receives the first goods is taken as basis.

8.3. If the consumer exercises his right of withdrawal, the seller is obliged to return the total price received and any negotiable instruments and similar documents that put the consumer in debt within 14 (fourteen) days at the latest from the date of receipt of the notice of withdrawal, without incurring any costs to the consumer.

8.4. If the consumer exercises his right of withdrawal and sends the goods back through the carrier specified by the seller for return in the preliminary notification, he will not be held responsible for paying the expenses related to the return. If the seller does not specify any carrier for the return in the preliminary information, no fee can be requested from the consumer for the return cost. If the carrier specified in the preliminary information for the return does not have a branch in the consumer's location, the seller is obliged to ensure that the goods to be returned are collected from the consumer without demanding any additional costs.

8.5. Unless the consumer makes an offer that the seller will take back the goods himself, the consumer must send the goods back to the seller within 10 (ten) days from the date on which he notified that he has exercised his right of withdrawal.

8.6. If the consumer uses the product in accordance with its operation, technical specifications and usage instructions within the period of withdrawal, he will not be responsible for any changes or deteriorations that occur.

8.7. Consumer's right of withdrawal;

a) Goods prepared in line with the consumer's wishes or personal needs, b) Delivery of goods that can quickly deteriorate or expire, c) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Delivery of those whose return is not suitable in terms of health and hygiene,

d) Goods that are mixed with other products after delivery and cannot be separated due to their nature, e) Books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods, f) Except for those provided within the scope of the subscription agreement, delivery of periodicals such as newspapers and magazines, g) Evaluation of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation purposes that must be done on a certain date or period, h) Electronically It does not apply to services performed instantly or intangible goods delivered to the consumer instantly, i) Services started to be performed with the approval of the consumer before the right of withdrawal expires, and j) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider. .

9. GENERAL PROVISIONS

9.1. The consumer accepts that he has received preliminary information regarding the basic characteristics of the products, the sales price including all taxes, the payment method, the right of delivery and right of withdrawal, and the terms of use, and that he has read and informed himself and has given the necessary confirmations for sales in the electronic environment.

9.2. The product subject to the contract is delivered to the consumer or the person/organization at the address indicated by the courier company with which the Seller has a contract, within the period specified in the preliminary information on the website, depending on the distance of the consumer's residence for each product, provided that it does not exceed the legal 30-day period. The seller sends the products he sells to consumers through cargo companies and has them delivered.

9.3. Generally delivery unless otherwise statedExpenses (shipping fee, etc.) belong to the consumer.

9.4. The consumer is responsible for checking the product upon receipt and, if he sees a problem with the product caused by the courier/courier, not to accept the product and to file a report with the courier/cargo company official. Otherwise, the seller will not accept responsibility.

9.5. The consumer must have paid the price in full before receiving the Product, unless otherwise stipulated in writing by the seller. In cash sales, if the Product price is not paid in full to the seller before delivery, and in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product.

9.6. If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card was used does not pay the price of the Product to the seller, the Product will be returned to the seller by the consumer within 3 days at the latest, with all expenses being borne by the consumer. All other contractual and legal rights of the seller, including monitoring that the seller will receive the product price without accepting the return, are reserved separately and in any case.

9.7. If the Product cannot be delivered within the legal 30-day period due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER informs the consumer regarding the delivery. In this case, the consumer can cancel the order, order a similar product, or wait until the end of the emergency.

9.8. If the product price has been collected for order cancellations, it will be refunded to the consumer within 14 days from the cancellation. For credit card payments, the refund is made by refunding the consumer's credit card and the product amount is returned to the relevant bank within 14 days after the order is canceled by the consumer; Since the reflection of this amount to the consumer's accounts after its return to the Bank is entirely related to the Bank transaction process, the consumer accepts that it will not be possible for the seller to intervene and assume responsibility for possible delays. (It usually takes up to three weeks for banks to reflect the refund to the consumer's account).

9.9. If it is understood that the products subject to the contract cannot be supplied for a justified reason, except for extraordinary circumstances, the Seller may supply another good/service of equal quality and price by informing the Consumer and obtaining his/her approval, and will be deemed to have fulfilled his/her commitment subject to the Contract. In cases where the consumer does not consent, the provisions regarding order cancellation apply.

10. COMPETENT COURT

You can submit your applications regarding seller complaints and objections to T.R. He can file Consumer Problems with the Arbitration Committee or the Consumer Court in the place where he purchased the goods or services or where he resides, within the monetary limits determined by the Ministry of Industry and Trade in December every year.

11. OTHER PROVISIONS

After this Preliminary Information Form is read and accepted by the Consumer electronically, the establishment of a Distance Sales Agreement will begin.

I confirm that I have obtained the preliminary information specified in this Preliminary Information Form. 

CONSUMER